Shipping & Return Policy

Delivery Time

The delivery period varies from 24 to 72 hours, depending on the product and the day of the week the purchase was made.

The orders are prepared at the time the payment has been confirmed and in the following schedule:

Monday to Friday from 3:00 p.m. to 8:00 p.m. Orders received outside those hours will be prepared the following business day. Shipments are not made on Saturdays, Sundays or holidays (except Barcelona capital and / or hospitals / maternity).

The regional and national shipments (peninsular Spain), will be managed by the MRW transport company and the cost of the shipment will be determined by the weight. Provincial shipments can be managed both by the MRW agency and by our store staff (in Barcelona and its surroundings).

For any questions or queries, contact us directly at phone 639791732.

Shipping costs

  1. The products purchased will be delivered to the address indicated on the order.

  2. The purchase tickets will be sent to the email address indicated by the customer in their register in the online store casanatalia.es and also can be consulted in the registration account created by customer in the online store casanatalia.es

  3. On Saturdays, Sundays and holidays there will be no delivery or delivery of orders, except for orders to be collected in the store, which can be collected on Saturday morning from 10 a.m. to 2:00 p.m., if so confirmed.

  4. Delivery will be made on time under the responsibility of the carrier.

  5. An order is considered delivered at the time the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is up to the customer to check the status of the merchandise upon receipt and to indicate any anomalies in the delivery receipt.

  6. The price of shipments is reflected in the following table:


    0-2Kg2-5Kg5-10Kg
    Provincial6€8€8€
    Regional6€8€10€
    Nacional8€10€12€

Claims not delivered

The consumer and / or user, after receiving a mail that their order is sent, if after a reasonable time does not receive the product, you can contact casanatalia.es by phone (+34) 639791732 , By the contact form or by mail: info@casanatalia.es to be able to clarify the cause of the delay.

Once the claim is obtained, casanatalia.es will contact the consumer and / or user in order to explain what happened and reach an agreement on what happened.

In the latter case casanatalia.es does not have availability of the contract, the consumer and / or user will be informed of this lack of availability and in the shortest possible time will receive from casanatalia.es the sums paid.

Cancellations

If, once the purchase is made, you wish to cancel an order that has not yet been issued, it can be done as long as it is indicated by the contact form established for this purpose in the "contact" section or in writing to the e-mail address info @ casanatalia .es, customer service form or by telephone to the number (+34) 639791732 indicating the number of the order to be canceled.

Return policy

The consumer and / or user will have a period of 24 hours from the date of receipt of the product for the return of the same without the need to indicate the reason and without incurring any cost except the costs related to the shipping that will be assumed by Of the consumer and / or user.

The following exceptions (among others) are established in the exercise of the right of withdrawal and are expressly included in the Law on consumers and users, which are:

C) The supply of goods made according to the specifications of the consumer and / or user or clearly personalized.

D) Supply of goods that may deteriorate or expire quickly.

E) The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

F) The supply of goods that after their delivery and considering their nature have been mixed in an inseparable way with other goods.

In addition, returns will not be accepted in cases where, as indicated in the product description, the image does not entirely coincide with the item received. In the case of diaper cakes, by substitution of the model of the different articles that include (stuffed animals, blankets, rattles, bibs, booties, etc.). In the case of bouquets, by substitution of the type of flower, which will vary depending on the season and availability.

The refund of the amount will be made by the same method of payment with which the user made the purchase.


The product returned must be in the same condition as received, that is to say, in perfect conditions and of course can not be damaged, beaten or with bad evidence of use that again prevent the sale of the same product. To send the same it must be made in an appropriate packaging that protects it during the journey.

Process:

To exercise their right of withdrawal, the consumer and / or user has a period of 24 hours. To do this, you will complete the form established for this purpose in the section "My account" or else make another type of unequivocal statement that indicates your decision to withdraw from the contract of sale.

Either by one means or another, your communication should contain the following information:

Your identifying information: full name and address
Order number on the invoice that has been sent to you together with the purchased item
Description of the acquired property
Your will to desist from the contract of sale
Date of communication
If you send your request by non-electronic means (for example, postal mail) it must be signed.
From the date you inform us of your decision to withdraw from the contract, the consumer and / or user has a period of 7 calendar days to return to casanatalia.es in perfect condition the purchased good together with a copy of the invoice purchase.

casanatalia.es will communicate without delay to the consumer and / or user by means of mail the acknowledgment of receipt of said withdrawal, with the instructions of the sending by the consumer and / or user. Once the product has been received or the consumer and / or user has submitted proof of the return of the good, casanatalia.es will deliver without undue delay the sums delivered by the consumer and / or user.