Terms and conditions of sale
These general conditions of sale apply strictly to all sales of products made by online store casanatalia.es. Any order made to the online store casanatalia.es necessarily implies as an essential, determinant and essential condition, the unreserved acceptance by the Customer of the General Conditions of Sale of the online store casanatalia.es effective on the day it is taken The corresponding order. In addition, the Client acknowledges that the acceptance of these conditions will imply the application of these conditions to the order to which they refer, as well as to any subsequent request, except in those cases in which new conditions are brought to their knowledge by the online store casanatalia .is. The fact that the online store casanatalia.es does not appeal at any given time to any of the present conditions can not be interpreted nor equivalent to giving up recourse to them in the future or in the past.
The interpretation and execution of the conditions, as well as all the acts that result from them, will be subject to Spanish law, unless there are public order provisions contrary to it.
IDENTITIES OF THE PARTIES
On the one hand, CASA NATALIA with CIF E-72532914 as supplier of the products contracted by the consumer and / or user, with registered address at C / Pere III, 13-19 Bajos 08915 Badalona - Barcelona - Spain. Contact address info@casanatalia.es and telephone (+34) 639791732 Registered in the register of economic activities for "Seeds, fertilizers, flowers and plants" heading 659.7, and "All kinds of articles" section 662.2.
On the other hand, the user, registered on the website and whose purpose is to be a consumer and / or user of the same and / or contract the products or services of casanatalia.es. The consumer and / or user has responsibility for the data provided to casanatalia.es and therefore responds to the veracity of the data provided on this website.
PRICES
The prices published in the online store casanatalia.es are in Euros. All prices include the VAT included on the day of the order, any VAT rate change will be automatically applied to the prices of the products for sale in the online store casanatalia.es.
Offers on products for sale in the online store casanatalia.es will be displayed in the section "Offers" or will be indicated in the tab of the product and, if not indicated to the contrary, they will be valid while they are shown in the screen.
The discount vouchers will have a validity and special conditions for their use. Check the specifications of each voucher before use.
OBJECT OF THE CONTRACT (DESCRIPTION OF THE PRODUCTS AND SERVICES)
The purpose of this contract is to regulate the relationship between casanatalia.es and the consumer and / or user at the moment in which the user consents during the hiring process by accepting the corresponding box. (Box that, prior to its acceptance, will inform about the present general conditions, legal notice and privacy policy of the present web).
The contractual relationship of purchase and sale will lead to delivery in exchange for a certain price on the web of a product.
PAYMENT METHODS
When ordering, the customer can freely choose to pay the purchases made in the online store Paddle Zone by:
Bank transfer: The buyer to make the payment through this modality must make a bank transfer (determining in the concept the reference of the order) within a maximum period of 3 business days from the completion of the order. The company reserves the right to cancel the order in case it has not received confirmation of the transfer after that period. The bank account will be shown to the client at the moment in which this one chooses this modality of payment.
By credit or debit card through the virtual POS. Through this means of payment, the buyer will have to provide their card number, expiration date and their CVV number. In this case, your data will be encrypted and sent under secure server to the virtual POS of the bank. This procedure does not facilitate the card number at casanatalia.es.
PRODUCT
The offers presented by the online store casanatalia.es are valid within the limit of the available stocks and the dates established for that offer. The online store casanatalia.es reserves the right to modify the product range according to the difficulties imposed by its suppliers.
In case the selected product is not available as a stock, on the product page the user can provide his email in order for the entity to contact the user once the product is available via email.
SHIPPING & RETURNS
Delivery Time
The delivery period varies from 24 to 72 hours, depending on the product and the day of the week the purchase was made.
The orders are prepared at the time the payment has been confirmed and in the following schedule:
Monday to Friday from 3:00 p.m. to 8:00 p.m. Orders received outside those hours will be prepared the following business day. Shipments are not made on Saturdays, Sundays or holidays (except Barcelona capital and / or hospitals / maternity).
The regional and national shipments (peninsular Spain), will be managed by the MRW transport company and the cost of the shipment will be determined by the weight. Provincial shipments can be managed both by the MRW agency and by our store staff (in Barcelona and its surroundings).
For any questions or queries, contact us directly at +34 639791732.
Shipping costs
- The products purchased will be delivered to the address indicated on the order.
- The purchase tickets will be sent to the e-mail address indicated by the customer in his register in the online store casanatalia.es and also can be consulted in the registration account created by customer in the online store casanatalia.es.
- On Saturdays, Sundays and holidays there will be no delivery or delivery of orders.
- Delivery will be made on time under the responsibility of the carrier.
- An order is considered delivered at the time the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is up to the customer to check the status of the merchandise upon receipt and to indicate any anomalies in the delivery receipt.
- The price of shipments is reflected in the following table:
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0-2 Kg 2-5 Kg 5-10 Kg Provincial 6€ 6€ 8€ Regional 6€ 8€ 10€ Nacional 8€ 10€ 12€
Claims not delivered
The consumer and / or user, after receiving a mail that their order is sent, if after a reasonable time does not receive the product, you can contact casanatalia.es by phone (+34) 639791732 by the Contact form or by mail: info@casanatalia.es to be able to clarify the cause of the delay.
Once the claim is obtained, casanatalia.es will contact the consumer and / or user in order to explain what happened and reach an agreement on what happened.
In the latter case casanatalia.es does not have availability of the contract, the consumer and / or user will be informed of this lack of availability and in the shortest possible time will receive from casanatalia.es the sums paid.
Cancellations
If, after the purchase is made, you wish to cancel an order that has not yet been issued, it can be done as long as it is indicated by the contact form established for this purpose in the "contact" section or in writing to the e-mail address info @ casanatalia .es, customer service form or by telephone to the number (+34) 639791732 indicating the number of the order to be canceled.
Return policy
The consumer and / or user will have a period of 24 hours counted from the date of receipt of the product for the return of the same without having to indicate the reason and without incurring any cost except the expenses related to the shipment that will be assumed by Part of the consumer and / or user.
The following exceptions (among others) are established in the exercise of the right of withdrawal and are expressly included in the Law on consumers and users, which are:
C) The supply of goods made according to the specifications of the consumer and / or user or clearly personalized.
D) Supply of goods that may deteriorate or expire quickly.
E) The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
F) The supply of goods that after their delivery and considering their nature have been mixed in an inseparable way with other goods.
The refund of the amount will be made by the same method of payment with which the user made the purchase.
In addition, returns will not be accepted in cases where, as indicated in the product description, the image does not entirely coincide with the item received. In the case of diaper cakes, by substitution of the model of the different articles that include (stuffed animals, blankets, rattles, bibs, booties, etc.). In the case of bouquets, by substitution of the type of flower, which will vary depending on the season and availability.
The product returned must be in the same condition as received, that is to say, in perfect conditions and of course can not be damaged, beaten or with bad evidence of use that again prevent the sale of the same product. To send the same it must be made in an appropriate packaging that protects it during the journey.
Process:
To exercise their right of withdrawal, the consumer and / or user has a period of 24 hours. To do this, you will complete the form established for this purpose in the section "My account" or else make another type of unequivocal statement that indicates your decision to withdraw from the contract of sale.
Either by one means or another, your communication should contain the following information:
Your identifying information: full name and address
Order number on the invoice that has been sent to you together with the purchased item
Description of the acquired property
Your will to desist from the contract of sale
Date of communication
If you send your request by non-electronic means (for example, postal mail) it must be signed.
From the date you inform us of your decision to withdraw from the contract, the consumer and / or user has a period of 7 calendar days to return to casanatalia.es in perfect condition the purchased good together with a copy of the invoice purchase.
casanatalia.es will communicate without delay to the consumer and / or user by means of mail the acknowledgment of receipt of said withdrawal, with the instructions of the sending by the consumer and / or user. Once the product has been received or the consumer and / or user has submitted proof of the return of the good, casanatalia.es will deliver without undue delay the sums delivered by the consumer and / or user.
PURCHASING PROCESS
To buy in the online store casanatalia.es will be necessary to be registered user and greater than 18 years.
Add all the products that you want in your cart, later to make the purchase click on "Confirm". We will ask for the shipping address and the customer address (you can use the same address for both).
Subsequently you will be asked to choose the type of shipment, these rates are calculated according to the delivery address provided and the total weight of the package.
Finally you must choose the payment method, either by bank transfer, cash on delivery, PayPal or with debit or credit cards.
GUARANTEE
Repair and replacement will be free of charge to the user. This will include the necessary expenses incurred in order to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.
It is the customer's obligation to send the defective merchandise by their means to be able to process the guarantee, once received and approved the guarantee, casanatalia.es will proceed to replace the product by sending it to the customer at postage paid, without costing the customer any additional costs .
The seller responds to any lack of conformity that manifests itself within two years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
CONTACT
At any time you wish you can contact us to request more information or to resolve your doubts.
The parties submit, at their option, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and courts of the user's domicile.
Casanatalia.es © 2016.